Privacy Policy

Aussride (ABN - 41643437010) ("Aussride", "we", "our" or "us") is committed to protecting the privacy of individuals within the scope of applicable law.

This Privacy Policy covers our treatment of personal information that we collect, use, and disclose. By using our car booking services through our website by providing any personal information to us by phone, email, or any other means, you consent to the collection, use, and disclosure of your personal information as set out in this Privacy Policy.

Types of Personal Information Collected

  • Name, address(es), telephone number(s), and other contact details.
  • Email address(es).
  • Flight number (if applicable).
  • Driver's license number.
  • Other personal information required to provide our services.

We do not collect sensitive information from you or any third party.

How We Collect Personal Information

We collect personal information directly from you when you book a car with us through our website. We may also collect personal information from third parties who supply services to us.

Why We Collect, Use, and Disclose Personal Information

We collect, use, and disclose personal information for the following purposes:

  • To establish and maintain your relationship with us.
  • To provide the car services you have requested.
  • To comply with our legal obligations.
  • To pursue our legitimate business interests.

We will only use and disclose your personal information for the purposes disclosed at the time of collection, or otherwise as set out in this Privacy Policy.

Direct Marketing

We do not rent or sell your personal information to unaffiliated third parties for direct marketing purposes. We may use and disclose your personal information to send direct marketing communications from us or our related companies. You may opt-out of receiving direct marketing communications from us by following the unsubscribe instructions provided in the communication.

How We Store and Protect Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. We store personal information in a combination of computer storage facilities, paper-based files, and other records.

How You Can Access Your Personal Information

At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under applicable law applies. We will take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, and up to date.


Our website may use cookies to enhance your user experience and for analytics purposes. You can adjust your browser settings to refuse cookies, but this may limit the functionality of our website and apps.

Data Breaches

We take data breaches seriously and will act in compliance with applicable data breach notification laws.

Your Privacy Rights

In accordance with applicable data protection laws, you may have the following rights regarding the handling of your personal information:

  • Right of Access: You have the right to request a copy of the personal information we hold about you and to request supporting information explaining how this information is used.
  • Right of Rectification: You have the right to request that we rectify any inaccurate personal information about you.
  • Right to Withdraw Consent: If we process your personal information based on your consent (including direct marketing consents), you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal. Even if you withdraw your consent, we may continue to use your personal information as permitted or required by law.
  • Right to Complain: If you believe that we have not respected your privacy or have acted inconsistently with this Privacy Notice, please contact us using the contact details provided in the "Contact Details" section. We encourage you to advise us of any concerns as soon as possible. We will investigate your queries and privacy complaints within a reasonable period, depending on the complexity of the complaint. To facilitate a prompt response, please provide relevant information detailing your complaint.

We are committed to respecting your privacy rights and ensuring that your personal information is handled in accordance with applicable laws and regulations.

How to Contact Us or Make a Complaint

If you have any questions about this Privacy Policy, wish to update information we hold about you, or make a complaint about our collection, use, or disclosure of your personal information, please contact us.